SUPPORT & HELP CENTER

How Can We Help You?

Find answers to common questions, submit feature requests, or contact our engineering team.

Help Center & FAQ

Browse answers to common download, conversion, and stem questions.

Report a Bug

Submit an issue ticket for broken links or processing errors.

Feature Requests

Suggest new platforms or processing tools to our roadmap.

Frequently Asked Questions

Which video & audio streaming platforms does Vidrix support?

Vidrix supports over 100+ major streaming platforms including YouTube (up to 8K 60fps), TikTok (watermark-free), Instagram Reels/IGTV, Twitter/X videos, Vimeo, SoundCloud, and Twitch clips.

Is there any quality loss during media extraction or stem separation?

Do I need an account to use the Universal Downloader?

How does Vidrix handle user privacy and data logs?

Need help?

Tell us what happened and we'll do our best to help.